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Name: Justin Megha
Ph no: Xxxxxxx
your email here.
Business Analyst, firm Systems Analyst
Summary
Accomplished in firm Analysis, theory Analysis, capability determination and project supervision with total experience in firm products, operations and information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial instruments. Over 11+ Years of proven track article as value-adding, delivery-loaded project hardened expert with hands-on expertise spanning in theory Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, Erp applications, Sox Implementation and Process yielding Projects. Accomplishments in determination of large-scale firm systems, project Charters, firm Requirement Documents, firm overview Documents, Authoring article Use Cases, Functional Specifications, and Technical Specifications, data warehousing, reporting and testing plans. Expertise in creating Uml based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & Ms Visio. Proficient as long time liaison in the middle of firm and technology with competence in Full Life Cycle of theory (Slc) improvement with Waterfall, Agile, Rup methodology, It Auditing and Sox Concepts as well as broad cross-functional experiences leveraging complicated frameworks. Extensively worked with the On-site and Off-shore capability insurance Groups by assisting the Qa team to perform Black Box /Gui testing/ Functionality /Regression /System /Unit/Stress /Performance/ Uat's. Facilitated convert supervision across entire process from project conceptualization to testing straight through project delivery, Software improvement & Implementation supervision in diverse firm & technical environments, with demonstrated leadership abilities.
Education
Post Graduate Diploma (in firm Administration), Usa Master's Degree (in Computer Applications), Bachelor's Degree (in Commerce),
Technical Skills
Documentation Tools Uml, Ms Office (Word, Excel, Power Point, Project), Ms Visio, Erwin
Sdlc Methodologies Waterfall, Iterative, Rational Unified Process (Rup), Spiral, Agile
Modeling Tools Uml, Ms Visio, Erwin, Power Designer, Metastrom Provision
Reporting Tools firm Objects X Ir2, Crystal Reports, Ms Office Suite
Qa Tools capability Center, Test Director, Win Runner, Load Runner, Qtp, Rational considerable Pro, Bugzilla, Clear Quest
Languages Java, Vb, Sql, Html, Xml, Uml, Asp, Jsp
Databases & Os Ms Sql Server, Oracle 10g, Db2, Ms way on Windows Xp / 2000, Unix
Version operate Rational Clear Case, optic Source Safe
Professional Experience
Service Master, Memphis, Tn June 08 - Till Date
Senior firm Analyst
Terminix has roughly 800 customer assistance agents that reside in our branches in addition to roughly 150 agents in a centralized call center in Memphis, Tn. Terminix customer assistance agents receive roughly 25 million calls from customers each year. Many of these customer's questions are not answered or their problems are not resolved on the first call. Currently these agents use an As/400 based practice advanced theory called Mission to reply customer inquiries into branches and the customer communication Center. Mission - Terminix's performance theory - provides functionality for sales, field assistance (routing & scheduling, work order management), accounts receivable, and payroll. This theory is designed modularly and is difficult to navigate for customer assistance agents needing to help the customer quickly and knowledgeably. The whole of effort and time needed to train a customer assistance representative using the Mission theory is high. This combined with low agent and customer holding is costly.
Customer assistance Console enables customer assistance company to provide consistent, enhanced assistance experience, sustain to the Customers across the Organization. Csc is aimed at providing easy navigation, easy learning process, reduced call time and first call resolution.
Responsibilities
Assisted in creating project Plan, Road Map. Designed Requirements Planning and supervision document.
Performed firm determination and actively participated in buying Tool Licenses.
Identified subject-matter experts and drove the requirements conferrence process straight through approval of the documents that carry their needs to management, developers, and capability insurance team.
Performed technical project consultation, initiation, collection and documentation of client firm and functional requirements, explication alternatives, functional design, testing and implementation support.
Requirements Elicitation, Analysis, Communication, and Validation agreeing to Six Sigma Standards.
Captured firm Process Flows and Reengineered Process to perform maximum outputs.
Captured As-Is Process, designed To-Be Process and performed Gap Analysis
Developed and updated functional use cases and conducted firm process modeling (Provision) to justify firm requirements to improvement and Qa teams.
Created firm Requirements Documents, Functional and Software Requirements Specification Documents.
Performed Requirements Elicitation straight through Use Cases, one to one meetings, Affinity Exercises, Sipoc's.
Gathered and documented Use Cases, firm Rules, created and maintained Requirements/Test Traceability Matrices.
Client: The Dun & Bradstreet Corporation, Parsippany, Nj May' 2007 - Oct' 2007
Profile: Sr. Financial firm Analyst/ Systems Analyst.
Project Profile (1): D&B is the world's prominent source of industrial information and understanding on businesses. The Point of arrival project and the Data Maintenance (Dm) project are the hereafter applications of the firm that the firm would transit into, providing an sufficient recipe & sufficient article generation theory for D&B's clients to be able buy reports about companies they are trying to do business.
Project Profile (2): The total purpose of this project was construction a Self Awareness System(Sas) for the firm community for buying Sas products and a payment theory was built for Sas. The theory would provide distinct compound of products (reports) for Self Monitoring article as a foundation for managing a company's credit.
Responsibilities:
Conducted Gap determination and documented the current state and hereafter state, after understanding the vision from the firm Group and the Technology Group.
Conducted interviews with Process Owners, Administrators and Functional Heads to fetch audit-related information and facilitated meetings to justify the impacts and effects of Sox compliance.
Played an active and lead role in gathering, analyzing and documenting the firm Requirements, the firm rules and Technical Requirements from the firm Group and the Technological Group.
Co - Authored and ready Graphical depictions of article Use Cases, created Uml Models such as Use Case Diagrams, operation Diagrams and Flow Diagrams using Ms Visio throughout the Agile methodology
Documented the firm Requirement Document to get a great understanding of client's firm processes of both the projects using the Agile methodology.
Facilitating Jrp and Jad sessions, brain storming sessions with the firm Group and the Technology Group.
Documented the Requirement traceability matrix (Rtm) and conducted Uml Modelling such as creating operation Diagrams, Flow Diagrams using Ms Visio. Analysed test data to detect considerable findings and recommended medicinal measures
Co-Managed the convert operate process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of convert ask on the project.
Worked with the project Lead in setting realistic project expectations and in evaluating the impact of changes on the club and plans accordingly and conducted project related presentations.
Co-oordinated with the off shore Qa Team members to justify and design the Test Plans, Test cases, Test and estimate strategy and methods for unit testing, functional testing and usability testing
Environment: Windows Xp/2000, Sox, Sharepoint, Sql, Ms Visio, Oracle, Ms Office Suite, Mercury Itg, Mercury capability Center, Xml, Xhtml, Java, J2Ee.
Gateway Computers, Irvine, Ca, Jan 06 - Mar 07
Business investigator
At Gateway, a prominent Computer, Laptop and Accessory Manufacturer, was complex in two projects,
Order Capture Application: Objective of this project is to design assorted Mediums of Sales with a Centralized Catalog. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and trained staff about Tech Guide & firm Standards; Gateway reporting system: was advanced with firm Objects running against Oracle data warehouse with Sales, Inventory, and Hr Data Marts. This Dw serves the different needs of Sales Personnel and Management. complex in the improvement of it utilized Full Client reports and Web intelligence to deliver analytics to the ageement supervision group and Pricing groups. Reporting data mart included wholesaler Sales, ageement Sales and Rebates data.
Responsibilities:
Product owner for firm Level Order Entry Systems - Phone, B2B, Gateway.com and Cataloging System.
Modeled the Sales Order Entry process to eliminate bottleneck process steps using Erwin.
Adhered and practiced Rup for implementing software improvement life cycle.
Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and branch Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, shop Analysis, Observations
Created Functional Requirement Specification documents - which comprise Umluse case diagrams, Scenarios, activity, work Flow diagrams and data mapping. Process and Data modeling with Ms Visio.
Worked with Technical Team to generate firm Services (Web Services) that Application could leverage using Soa, to generate theory Architecture and Cdm for tasteless order platform.
Designed payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems.
Implemented A/B Testing, customer Feedback Functionality to Gateway.com
Worked with the Dw, Etl teams to generate Order entry systems firm Objects reports. (Full Client, Web I)
Worked in a cross functional team of Business, Architects and Developers to implement new features.
Program Managed firm Order Entry Systems - improvement and Deployment Schedule.
Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool.
Created Test Plansand Test Strategies to define the Objective and advent of testing.
Used capability center to track and article theory defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and rule the problems.
Developed and Executed Manual, automatic Functional, Gui, Regression, Uat Test cases using Qtp.
Gathered, documented and executed Requirements-based, firm process (workflow/user scenario), Data driven test cases for User Acceptance Testing.
Created Test Matrix, Used capability center for Test Management, track & article theory defects and bug fixes.
Performed Load, stress Testing's & Analyzed Performance, Response Times. Designed approach, advanced optic scripts in order to test client & server side performance under assorted conditions to recognize bottlenecks.
Created / advanced Sql Queries (Toad) with any parameters for Backend/Db testing
Conducted meetings for project status, issue identification, and parent task review, progress Reporting.
Amc Mortgage Services, Ca, Usa Oct 04 - Dec 05
Business investigator
The original objective of this project is to replace the existing Internal Facing Client / Server Applications with a Web enabled Application System, which can be used across all the firm Channels. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data warehouse and Data Marts, thorough knowledge of Etl and Reporting, Enhancement of the patrimony theory covered all of the firm requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.
Responsibilities:
Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing convert operate process, updating existing documentation.
Created Functional Requirement Specification documents - that comprise Uml Use case diagrams, scenarios, operation diagrams and data mapping. In case,granted End User Consulting on Functionality and firm Process.
Acted as a client liaison to recap priorities and manage the total client queue. In case,granted consultation services to clients, technicians and internal departments on basic to intricate functions of the applications.
Identified firm directions & objectives that may sway the required data and application architectures.
Defined, prioritized firm requirements, rule which firm branch areas provide the most needed information; prioritize and sequence implementation projects accordingly.
Provide relevant test scenarios for the testing team. Work with test team to design theory integration test scripts and ensure the testing results correspond to the firm expectations.
Used Test Director, Qtp, Load Runner for Test management, Functional, Gui, Performance, Stress Testing
Perform Data Validation, Data Integration and Backend/Db testing using Sql Queries manually.
Created Test input requirements and ready the test data for data driven testing.
Mentored, trained staff about Tech Guide & firm Standards. Set-up and Coordinate Onsite offshore teams, conduct Knowledge change sessions to the offshore team.
Lloyds Bank, Uk Aug 03 - Sept 04
Business Analyst
Lloyds Tsb is leader in Business, Personal and Corporate Banking. Noted financial victualer for millions of customers with the financial resources to meet and manage their credit needs and to perform their financial goals. The project involves an applicant information System, Loan estimate and Loan Sanction, Legal, Disbursements, Accounts, Mis and article Modules of a Housing Finance theory and Enhancements for their Internet Banking.
Responsibilities:
Translated stakeholder requirements into assorted documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams.
Produced functional specifications and led weekly meetings with developers and firm units to discuss outstanding technical issues and deadlines that had to be met.
Coordinated project activities in the middle of clients and internal groups and information technology, including project briefcase supervision and project pipeline planning.
Provided functional expertise to developers while the technical design and construction phases of the project.
Documented and analyzed firm workflows and processes. Gift the studies to the client for approval
Participated in Universe improvement - planning, designing, Building, distribution, and maintenance phases.
Designed and advanced Universes by defining Joins, Cardinalities in the middle of the tables.
Created Uml use case, operation diagrams for the interaction in the middle of article investigator and the reporting systems.
Successfully implemented Bpr and achieved improved Performance, Reduced Time and Cost.
Developed test plans and scripts; performed client testing for routine to complex processes to ensure permissible theory functioning.
Worked intimately with Uat Testers and End Users while theory validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and theory testing have missed out.
Participated in Integration, System, Regression, Performance, and Uat - Using Td, Wr, Load Runner
Participated in flaw recap meetings with the team members. Worked intimately with the project owner to record, track, prioritize and close bugs. Used Cvs to mouth versions in the middle of assorted stages of Sdlc.
Client: A.G. Edwards, St. Louis, Mo May' 2005 - Feb' 2006
Profile: Sr. firm Analyst/System Analyst
Project Profile: A.G. Edwards is a full assistance Trading based brokerage firm in Internet-based futures, options and forex brokerage. This site allows Users (Financial Representative) to trade online. The main features of this site were: Users can open new list online to trade equitiies, bonds, derivatives and forex with the Trading theory using Dtcc's applications as a Clearing House agent. The user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, overview of work orders, payments and current money balances, P & L Accounts and ready trading power, all continuously updating in real time via live quotes. The site also facilitates users to Place, convert and Cancel an Entry Order, Placing a shop Order, Place/Modify/Delete/Close a Stop Loss Limit on an Open Position.
Responsibilities:
Gathered firm requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional requirements by implementing the Rup methodology and authored the same in firm Requirement Document (Brd).
Designed and advanced all article Use Cases and conducted Uml modeling like created Use Case Diagrams, Process Flow Diagrams and operation Diagrams using Ms Visio.
Implemented the entire Rational Unified Process (Rup) methodology of application improvement with its assorted workflows, artifacts and activities. advanced firm process models in Rup to document existing and hereafter firm processes. Established a firm determination methodology nearby the Rational Unified Process.
Analyzed user requirements, attended convert ask meetings to document changes and implemented procedures to test changes.
Assisted in developing project timelines/deliverables/strategies for sufficient project management.
Evaluated existing practices of storing and handling prominent financial data for compliance.
Involved in developing the test strategy and assisted in advanced Test scenarios, test conditions and test cases
Partnered with the technical areas in the research, resolution of theory and User Acceptance Testing (Uat).
Environment: Windows Xp/2000/Nt, Sox, Ms Office Suite, Sql, Ms Sql Server, Xml, Html, Java, J2Ee, Jsp, Oracle, WinRunner, Test Director
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